Terms & Conditions – Tours

 

Payments
1.1 Your booking is not confirmed until our designated ticket vendors have issued a booking confirmation or ticket/ e-ticket. This shall be issued after they or we have received full payment. At that point a binding contract will be entered into between us.

 

Cancellations
2.1 NTA Productions Limited reserves the right to cancel any scheduled tour, or event at any time. In such circumstances you may transfer to an alternative tour at no additional cost. No Refunds will be given.

 

Client cancellation charges
3.1 Tickets cannot be exchanged or money refunded.


Tour Departures
4.1 We advise that clients must arrive at their selected departure point 15 minutes prior to the published departure time. Arrival in time for tours departing and finding the departure point is the sole responsibility of the Client. No refund will be issued for missed departures.

 

4.2 Children aged five and over are welcome on the tour, young people aged 5 to 15 must attend with an adult present. Adults are fully responsible for the supervision and safety of any children they attend with.

 

4.3 We have the right to refuse anyone under the influence of drugs or alcohol deemed unsafe or obstructive to our tours. We have the right to eject you from a tour should any of our staff feel you are disrupting or negatively effecting the tour. No refund will be given if you are asked to leave.

 

Liability
5.1 You are advised not to bring any items of special value on tours. The Company will not accept responsibility for the loss or damage to any personal possessions.

 

5.2 NTA Productions Limited will not be liable for any loss or injury suffered by you resulting from any activity which is beyond the direct control of the Company.

 

Third Party Suppliers
6.1 NTA Productions Limited will not accept or have any liability for any acts or omissions whether negligent or otherwise of any supplier or person providing services in connection with any tour unless such a person is employed by or under direct control of the Company. (This includes but is not exclusive to: venues, restaurants, bars, visitor attractions, or subcontracted tour guides or translators)

 

6.2 All third party suppliers (i.e. bars, restaurants) must be paid in full at the time of booking and clients will be liable for and bound by the terms and conditions of the relevant third party.


Force Majeure
7.1 NTA Productions Limited does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, natural disasters, fires, illness, weather conditions or road traffic conditions.

 

Travel and Trip Cancellation Insurance
8.1 Whilst NTA Productions Limited maintains insurance meeting all statutory requirements, we strongly recommend that Clients hold comprehensive and suitable travel, medical and cancellation insurance to cover their period of travel.

 

Alternatives/Cancellations
9.1 NTA Productions Limited reserves the right to alter the timing and/or content of any activity for whatever reason.

 

Adjustments or Refunds
10.1 No refunds will be given for any unused portions of any tour, activity or event. The Client must make NTA Productions Limited and 3rd party suppliers aware of any complaints before the end of the Client’s tour to provide an opportunity to remedy any problem.

 

Missed Features of Program
11.1 In case a Client chooses not to utilise any aspect(s) of the tour, he or she is not entitled to any refund therefore. In the event some aspect of the program becomes unavailable through no fault of NTA Productions Limited, the Client agrees its only recourse is to obtain a refund directly from the 3rd party supplier.

 

Not Included
12.1 Tips, gratuities and refreshments (unless otherwise noted on specific itinerary) are not included.

 

Customer Conduct
13.1 NTA Productions Limited reserves the right to refuse to carry, or to eject from an event, any person whose conduct or manner is likely to cause offence or upset to other clients. In such cases full cancellation charges to the Client(s) apply, and NTA Productions Limited shall have no further liability with that Client.

 

Website
14.1 The content of the pages of NTA Productions Limited and Edinburgh Festival Tales website is for your general information and use only. It is subject to change without notice.

 

14.2 NTA Productions Limited does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

 

14.3 Your use of any information or materials on our website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website meets your specific requirements.

 

14.4 Terms and Conditions subject to change without notice, from time to time, in our sole discretion.

 

Photograph/Video/Testimonial Release
15.1 Clients grant the rights to NTA Productions Limited to use photographs, videos, testimonials for its own commercial use without compensation to the client.

 

Intellectual Property Rights

 16.1 All intellectual property rights in or arising out of or in connection with the Services shall be owned by the company.

 

16.2 You do not have a right to use the company’s intellectual property including, but not limited to, our name, logo and images.

 

Governing Law and Jurisdiction
17.1 The terms of these terms and conditions constitute a legally binding contract (“the Contract”) between you, the Client, and NTA Productions Limited, trading as Edinburgh Festival Tales Tour, the Company.

 

17.2 This legal notice shall be governed and construed in accordance with Scots Law. Any dispute arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the Scottish Courts.

 

17.3 No failure or delay by NTA Productions Limited in enforcing any of its rights under the Contract shall be deemed to be a waiver of such right.

 

Company Information

NTA Productions Limited, trading as Edinburgh Festival Tales Tour, is registered in Scotland under Company Number SC627603. Registered office is c/o 27 Ocean Drive, Edinburgh, UNITED KINGDOM - SCOTLAND, EH6 6JL